Cisco Unified Intelligence Center – An Introduction into Contact Center Reporting
Date & Time: Thursday, June 28, 2018 at 9:00 am PT
Description:
This public webinar will describe concepts, capabilities and features of Cisco Unified Intelligence Center reports. We will also provide an introduction of how to modify reports from normal data sources (UCCE, CVP and UCCX) by customizing reports using various methods.
Speaker:
Dan Meier has worked with the UCCE software approaching 20 years 1st as a Customer, then a Technology Partner and for the last 12 years a Certified Cisco Systems Instructor. Dan developed the CUIC training classes for Cisco.