|
Description
The aim of this course, Implementing Unified Messaging (IUM) v5.0, is to produce competent system engineers for the Cisco Unity product. This class also incorporates the content of the Administering Unified Messaging (AUM) course.
Upon completion of this course, system engineers will be able to perform system setup and customization; add, delete, and modify subscribers, monitor and maintain the Cisco Unity system, install, upgrade, configure, maintain, and troubleshoot new and existing Cisco Unity installations. The class prepares a learner to take the Cisco Unity System Engineer exam (642-104). Objectives
- Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system
- Identify the components of the Cisco Unity Connection system, describe their standard and optional features, and explain how they integrate with telephone systems
- Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
- Given the hardware specification for a computer messaging system of a stated capacity, determine the appropriate platform to be used and the correct voice boards that will meet the minimum hardware requirements for a Cisco Unity system
- Given a set of installation software components, select the correct components, install the software following the recommended installation sequence, and verify proper operation
- Given an integration scenario with specific components, choose the correct integration type and describe the steps needed to complete the integration
- Given a particular server type, be able to select the appropriate type of Cisco Unity networking and subscriber to ensure message delivery, message transfer, and directory replication
- Given a problem description and access to appropriate Cisco Unity tools and utilities, describe and be able to use the appropriate tools to address specific system maintenance, diagnostics, troubleshooting, and reporting problems
Prerequisites
- A working knowledge of Microsoft Windows 2000
- A working knowledge of the Exchange 2000 or the Lotus Domino messaging environment
- A working knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified Communications Manager preferred)
Who Should Attend
The primary audience for this course is as follows:
- IPC Advanced Channel Partners (field engineer [FE] and system engineer [SE] role): Personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
- Professional Services Partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
The secondary audience for this course is as follows:
- Channel Partner SEs: Personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
- Cisco SEs: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
|
