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Description
The aim of the Administering Unified Messaging (AUM) v5.0 course is to produce competent administrators of the Cisco Unity product, up to and including Release 5.0. By the end of this course, learners will be able to perform system setup and customization; add, delete, and modify subscribers; and monitor and maintain the Cisco Unity system. It is the initial course in a two-course series; the other is Implementing Unified Messaging (IUM). As such, it lays a successful foundation for participation in the engineering-level course because a learner must understand the product features and how to use them before being able to install, configure, maintain, and troubleshoot the features. The class partially prepares a learner to take the Unified Communication for System Engineers exam (642-104).
If ACUCM v7.0 is offered the same week as AUM v5.0, at the same location, you can attend both classes for $3,495.00, giving you a $1,195.00 discount off the regular pricing for the individual classes. Objectives
- Identify the components of the Cisco Unity system, describe their standard and optional features, and explain and how they integrate into a unified messaging system
- Identify the components of the Cisco Unity Connection system, describe their standard and optional features, and explain how they integrate with telephone systems
- Configure a Cisco Unity system using acknowledged best practices and manage a Cisco Unity subscriber account using the Cisco Unity Administration tool
- Choose the correct subscriber type and add the individual subscriber using best practices for setting account policy, class of service, and subscriber templates
- Monitor and maintain a Cisco Unity system using available tools and reporting capabilities
Prerequisites
- A working knowledge of Microsoft Windows 2000
- A working knowledge of the Microsoft Exchange 2000 or the IBM Lotus Domino messaging environment
- A working knowledge of the features, benefits, and programming of at least one manufacturer’s PBX (Cisco Unified CallManager or Cisco Unified Communications Manager preferred)
Who Should Attend
The primary audience for this course is as follows:
- End-user system administrators: People responsible for the day-to-day management of corporate messaging systems
- IP telephony specialized Channel Partners (Field Engineer 2 role): People responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
- Professional Services partners: Cisco personnel responsible for the planning, design, and implementation of Cisco Unity systems in an IP telephony environment
The secondary audience for this course is as follows:
- Channel Partner systems engineers: People responsible for the planning and design of Cisco Unity systems in an IP telephony environment
- Cisco systems engineers: Cisco personnel responsible for the planning and design of Cisco Unity systems in an IP telephony environment
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