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Description
The Cisco® Unified Operations Manager and Service Monitor (CUOM-SM) v2.0 course teaches students how to effectively use Cisco Unified Communications Management products, including Cisco Unified Operations Manager, Cisco Unified Service Monitor, and the Cisco 1040 Sensors, to manage unified communications. The focus of the course is to provide knowledge about and practice with various Cisco Unified Operations Manager and Service Monitor functions, such as viewing unified communications devices, connectivity, alerts, and events; running diagnostic tests; and monitoring applications, devices, and the service quality of active call streams. Cisco Unified Operations Manager provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. Cisco Unified Service Monitor provides alerts and reports about service quality by monitoring active call streams. Labs are available to reinforce what is discussed in the lecture.
Please note: Students need to provide their own Windows-based laptops and 15-ft-or longer ethernet cables.Objectives
Upon completion of this course, you should be able to:
- Describe what is meant by the term “unified communications”
- Discuss the network management needs and challenges of unified communications
- Describe the Cisco suite of products for managing the Cisco Unified Communications
System
- Understand the various service quality metrics and terminology for unified communications
- Effectively use Cisco Unified Operations Manager to:
- Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based
on Cisco Communications Manager or Cisco Communications Manager Express
- View IP phones, devices, and logical and physical connectivity
- View alerts and events on the managed devices and run diagnostic procedures
- View service quality alerts and run diagnostic procedures
- Run diagnostic tests and reports on applications, network devices, and phones
- Automatically notify personnel of alerts and events
- Evaluate deployments and service provisioning with batch testing
- Effectively use Cisco Unified Service Monitor to:
- Manage and configure Cisco 1040 sensors
- Monitor service quality at a system level through Cisco Voice Transmission Quality
support and real-time service quality through Cisco 1040 Sensors
- Alert network support personnel of poor service quality conditions
- Effectively use both Operations Manager and Service Monitor to proactively manage
customers’ service expectations and diagnose and troubleshoot issues
Prerequisites
- Understanding of network management concepts (Simple Network Management Protocol(SNMP), MIBs, and so on)
- Internet Web browser usability
- TCP/IP networking
- Basic Cisco router and switch configuration (including Switched Port Analyzer (SPAN) ports and IP service level agreements (SLAs)
- Basic understanding of Cisco Unified Communications architecture
- Basic Cisco Communications Manager and Cisco Unity® configuration principles
- Windows system administration
Who Should Attend
This course is for network administrators, network operators, and system administrators who need to know how to use the suite of Cisco Unified Communications products in their network environment.
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