Frank Knox - Instructor Profile

Frank Knox
Title: Chief Technology Officer

Frank has over 40 years on telecommunications experience. During his career in IBM, Frank held positions in field service, field support, service planning and education; his final position prior to retirement was Curriculum Manager for IBM's Network Education in North America. After leaving IBM, Frank held the position of Network Engineering Manager for GTE Directories. Concurrent with his work in IBM and GTE, Frank taught as an Adjunct Professor in the University of Dallas' MBA program. For the past ten years, Frank has worked for Skyline Computer as a Senior Instructor and Consultant; he is currently Skyline’s Chief Technology Officer. Frank holds two CCIE certifications (R&S and SNA/IP); he also has a MS degree in Telecommunications from Pace University.

Certifications

CCIE #3698: R&S, SNA/IP
CCSI #99687
MS Telecommunications, Pace University (4.0 GPA)
BGS degree Data Communications, Ohio University (summa cum laude)

Relevant Skills

Broad experience and significant expertise in areas such as:

LANs, WANs and Metro Broadband Networks
Networking protocols (e.g., IP, SNA, etc.)
Traditional as well as emerging technologies (e.g., IP Telephony, Metro Ethernet)

All aspects of education (skills analysis, development, delivery to all audience sizes, testing, distance learning using multiple types of technologies, curriculum portfolio management)
Project and Program Management
Innovative and creative methodologies to problem solving

Work Experience

1998-current: Skyline Computer Corp. (Campbell CA; Bedford, TX)

Chief Technology Officer responsible for developing and implementing technology strategies for the company for both corporate network and remote lab operations
Senior Instructor/Developer responsible for the development and delivery of Cisco authorized and company developed education including R&S, IP Telephony, main frame and advanced technologies

1997-1998: GTE (Verizon) Directories Corp. (Dallas/Fort Worth TX)

Manager, Network Engineering, managed group responsible for all aspects associated with designing, implementing and providing third level support for the company’s data and voice networks, including budgets and equipment and service acquisition

1967-1996: IBM (Newark, New Jersey; Raleigh, NC; Irving, TX)

Held positions and associated responsibilities in Field Service, Field Support, Service Planning, Education (instructor, developer, team leader) and Curriculum Management (management of $4M education portfolio); majority of time spent in network related areas

1992-1998: University of Dallas (Irving, TX)

Adjunct Professor in MBA Telecommunications program (concurrent with other work experience above); developed and taught courses in MBA program

Additional Experience

Almost 30 years in volunteer emergency services (fire fighting, emergency medical)
Extra Class radio amateur radio operator (KS5F), currently participating in emergency communications services for the city, county and public health departments