The Leader in Cisco Training, Network Design & Implementation, Unified Communications, and Managed Services
Frank Knox
Title: Chief Technology Officer
Frank has over 40 years on telecommunications experience. During his career in IBM, Frank held
positions in field service, field support, service planning and education; his final position prior
to retirement was Curriculum Manager for IBM's Network Education in North America. After leaving
IBM, Frank held the position of Network Engineering Manager for GTE Directories. Concurrent with
his work in IBM and GTE, Frank taught as an Adjunct Professor in the University of Dallas'
MBA program. For the past ten years, Frank has worked for Skyline Computer as a Senior Instructor
and Consultant; he is currently Skyline’s Chief Technology Officer. Frank holds two CCIE
certifications (R&S and SNA/IP); he also has a MS degree in Telecommunications from Pace University.
Certifications
- CCIE #3698: R&S, SNA/IP
- CCSI #99687
- MS Telecommunications, Pace University (4.0 GPA)
- BGS degree Data Communications, Ohio University (summa cum laude)
Relevant Skills
- Broad experience and significant expertise in areas such as:
- LANs, WANs and Metro Broadband Networks
- Networking protocols (e.g., IP, SNA, etc.)
- Traditional as well as emerging technologies (e.g., IP Telephony, Metro Ethernet)
- All aspects of education (skills analysis, development, delivery to all audience sizes, testing, distance learning using multiple types of technologies, curriculum portfolio management)
- Project and Program Management
- Innovative and creative methodologies to problem solving
Work Experience
- 1998-current: Skyline Computer Corp. (Campbell CA; Bedford, TX)
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Chief Technology Officer responsible for developing and implementing technology strategies
for the company for both corporate network and remote lab operations
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Senior Instructor/Developer responsible for the development and delivery of Cisco authorized
and company developed education including R&S, IP Telephony, main frame and advanced
technologies
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1997-1998: GTE (Verizon) Directories Corp. (Dallas/Fort Worth TX)
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Manager, Network Engineering, managed group responsible for all aspects associated with
designing, implementing and providing third level support for the company’s data and voice
networks, including budgets and equipment and service acquisition
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1967-1996: IBM (Newark, New Jersey; Raleigh, NC; Irving, TX)
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Held positions and associated responsibilities in Field Service, Field Support, Service
Planning, Education (instructor, developer, team leader) and Curriculum Management
(management of $4M education portfolio); majority of time spent in network related areas
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1992-1998: University of Dallas (Irving, TX)
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Adjunct Professor in MBA Telecommunications program (concurrent with other work experience above);
developed and taught courses in MBA program
Additional Experience
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Almost 30 years in volunteer emergency services (fire fighting, emergency medical)
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Extra Class radio amateur radio operator (KS5F), currently participating in emergency
communications services for the city, county and public health departments